1. About this policy
We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to it.
If you have questions about this policy or how we handle your information, you can reach us at enquiries@strategyse.com.au.
2. What personal information we collect
We collect personal information that you provide directly to us, including:
- Your name
- Your email address
- Your phone number
- Your organisation name
- The nature of your enquiry, including which of our services you are interested in
- Any other information you choose to include in a message to us
We also collect certain information automatically when you visit our website. This includes your IP address, browser type, pages visited, time spent on those pages, and the site or link that referred you to us. This information is collected through cookies and analytics tools and is described further in section 5.
We do not collect sensitive information as defined by the Privacy Act unless you choose to include it in a message to us. Please avoid including sensitive information in contact form submissions.
3. Why we collect your personal information
We collect and use your personal information to:
- Respond to your enquiry
- Assess whether and how we can help you
- Provide consulting services to you
- Send you information about our services and insights that we think may be relevant to you, where you have consented or where permitted by law
- Improve our website and services
- Meet our legal and regulatory obligations
We will not use your personal information for any purpose unrelated to the above without your consent.
4. Marketing communications
From time to time we may send you information about our services, insights or events that we think may be of interest to you. We will only do this where you have consented, or where we are permitted to do so under the Spam Act 2003 (Cth) in the context of an existing business relationship.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you, or by contacting us at enquiries@strategyse.com.au. We will action all opt-out requests promptly.
5. Cookies and website analytics
Our website uses cookies and third-party analytics tools to understand how people use our site and to improve the experience over time. This includes information such as pages visited, time on site, and the source of traffic. This data is aggregated and does not directly identify you.
We also use a third-party tool to protect our contact form from spam and automated submissions, which may collect technical information about your browser and device.
You can opt out of analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You can also control or disable cookies through your browser settings, though this may affect the functionality of some parts of the website.
6. How we store and protect your information
Your personal information is stored securely using industry-standard safeguards. We use third-party service providers for website hosting, customer relationship management and email, some of whom may process data on servers located outside Australia. We take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.
Despite these measures, no data transmission over the internet is completely secure. If you have concerns about transmitting personal information, you are welcome to contact us by phone or email directly.
7. How long we keep your information
We retain your personal information for seven years from the date of last contact or the end of any engagement with us, unless a longer period is required by law. After this period, your information is securely deleted or de-identified.
8. Disclosure of personal information
We do not sell, rent or trade your personal information to third parties.
We may share your personal information with:
- Our service providers, to the extent necessary to operate our website and deliver our services
- Professional advisers, such as lawyers and accountants, where necessary
- Regulatory authorities or law enforcement agencies, where required or permitted by law
Where we share your information with overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
9. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date.
To make a request, contact us at enquiries@strategyse.com.au. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act. In some circumstances we may not be able to provide access, in which case we will explain why.
There is no charge for making an access request, though we may charge a reasonable fee if the request requires significant time or effort to fulfil.
10. Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you can make a complaint by contacting us at enquiries@strategyse.com.au.
We will acknowledge your complaint within five business days and work to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
12. Contact us
Strategyse Consulting Pty Ltd
Suite 289
48 King Street
SANDY BAY TASMANIA 7006
enquiries@strategyse.com.au