IT system upgrades and replacements
Technology decisions are expensive to get wrong and hard to reverse. We help organisations choose the right systems for where they are going, not just where they are today, and manage the transition in a way that does not disrupt everything else along the way.
What's included
The scope is shaped to your situation, so the specifics shift between engagements. A typical scope of work covers:
- An honest assessment of your current systems: what is working, what is not, and what the real cost of staying put actually is.
- Vendor-agnostic requirements definition and market assessment, so you choose based on fit, not on whoever had the best sales process.
- Implementation oversight, keeping the vendor accountable and making sure your team is prepared for the change.
- Post-go-live stabilisation support, so the business lands properly and the new system actually gets used the way it was intended.
Who it's for
This service is for organisations that know their current systems are holding them back but are not sure what to do about it. That might mean a legacy system that only one person really understands, a patchwork of disconnected tools that require too much manual effort to bridge, or a platform that made sense five years ago but does not fit the way the business operates today.
It is also useful for organisations that are about to invest in a new system and want independent advice before they commit.
How we typically engage
Every engagement is tailored, but the shape stays the same.
Understand
We look at your current technology landscape, how your people actually use it, and where the gaps and pain points are. We talk to the users, not just the IT team.
Articulate
We define what a good outcome looks like, document the requirements, and assess the options in the market. We give you a clear recommendation with the reasoning behind it.
Implement
We manage the implementation alongside your vendor, keeping the project on track and making sure the configuration reflects how your business actually works.
Embed
We support the go-live and the period after it, making sure the system beds in properly and your team is confident using it.
Frequently asked questions
Are you aligned with any technology vendors?
No. We are vendor-agnostic. Our job is to find the right fit for your business, not to sell a particular platform.
What if we are not sure whether to upgrade or replace?
That is usually the first question we help you answer. Sometimes the right call is to upgrade what you have. Sometimes it is to replace it. We help you work that out before you commit to either.
How long does a typical engagement run?
It depends on the scope. Shorter, well-defined pieces of work can be completed in a few weeks. Larger transformation programs typically run several months, and some run across multiple years. We agree the shape and timeline before we start, with checkpoints along the way.
How do you price your work?
Fixed scope and price for well-defined work, and time-and-materials for discovery and longer programs. We always agree the commercial model in writing before we start.
Will I be working with the senior consultant who scopes the work?
Yes. We also tailor the consultant skillset to your needs and budget, so you get the right mix of experience for the engagement without paying for more than you need.
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